Store Policy
​Welcome to Crown Coffee Company! We are committed to providing our customers with high-quality wholesale coffee beans and excellent service.
Below are our general store policies.
​General Store Policy for Crown Coffee Company
1. Payment Methods
We accept only debit and credit cards for all purchases. Unfortunately, we do not accept cash or alternative payment methods online at this time. However for in-person pick ups, all forms of payments are accepted.
2. Order Processing
Once an order is placed, you will receive a confirmation email detailing your purchase. Orders are processed as promptly as possible to ensure efficient delivery.
3. Shipping Policy
BC orders: under $ 90.00 / shipping rate $ 12.95 - over $ 90.00 / FREE shipping.
National orders: under $150.00 / shipping rate $ 24.95 - over $ 150.00 / FREE shipping.
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4. Returns and Refunds
We accept returns for unopened and unused products within 14 days of purchase. All items must remain in their original packaging. Refunds will be processed within 7-10 business days after we receive the returned item.
5. Customer Service
For any questions or concerns regarding your order, payment, or shipping, please contact our customer service team at admin@crowncoffeeco.ca. We are here to assist you!
6. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team for assistance.
7. Privacy and Safety
At Crown Coffee Company, your privacy and safety are of utmost importance to us. We do not share or sell your personal information to third parties. All payment information is processed securely using industry-standard encryption methods to protect your data. For more details, please refer to our Privacy Policy available on our website.
Thank you for choosing Crown Coffee Company! We appreciate your business and are here to provide you with the best coffee experience possible.